Returns & Exchanges

At BOROUX, we stand behind the quality of our hydration products and offer a 30-day return window to ensure you are completely satisfied with your home water solutions. All returned items must be in their original packaging and in unused condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the return or exchange process.

• 2.
  Prepare Your Package

  Carefully pack your BOROUX items in their original box, ensuring all components and filters are securely protected for transit.

• 3.
  Label and Ship

  Download and print your prepaid shipping label, affix it to your package, and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.